1win Privacy Policy Overview

1win privacy policy for Malaysian users outlines the data collection and processing methods designed to meet legal requirements. As we all know, almost a decade ago, numerous countries have joined efforts to create a policy that would limit the ability of companies to share data of users. Thus, now reliable companies must follow these rules, although policies often differ. This page explains various peculiarities of data collection at 1win.

Information We Collect

1win gathers specific user data to verify identities and improve the user experience. Information includes two main types:

• Personal data.
• Non-personal data.

Compliance with local laws is important to the company, so we don't share it with third parties in Malaysia or anywhere else.

Personal Data

This section includes names, contact details (such as email and phone number), residential address. We also collect account details that we use for verification and personalization purposes (we must check your age + we comply with KYC and AML policies).

Non-Personal Data

We also need device information (such as IP addresses and browser types) and user interaction logs. These help with service optimization and fraud prevention.

Methods of Data Collection

1win collects data through these channels:

• Registration. When users sign up, users provide personal information required for verification.
• Cookies. Cookies track user preferences and session activity for a more personalized experience.
• Transactions. Financial and gaming activity data are collected for secure transactions and responsible gaming practices.

As you see, some data is necessary for us to identify users in Malaysia, as we must prevent underage gambling. Other info is needed to improve your gaming sessions.

How We Use Your Information

1win processes user information to manage accounts, verify user identities, and improve the platform. The data usage purposes include:

• account management and identity verification;
• security measures to prevent fraud and unauthorized access;
• compliance with legal regulations, including anti-money laundering laws.

As we mentioned, we also need specific information to provide you better services. However, you can opt out of this customization (switch on only necessary cookies).

Legal Basis for Processing

1win collects data according to international laws, but it also follows Malaysian requirements. The company requires your data to identify you and check if you're not using the platform for money laundering (AML or Anti-Money Laundering policy).

It also collects data according to the Know Your Customer (KYC) policy that is approved by the international community. 1win also uses information for purposes like platform maintenance, fraud detection, and marketing needs (advertising).

User Data Application Methods

1win uses information it collects for certain needs; here's a list with examples:

• identity confirmation during registration;
• processing payments for deposits and withdrawals;
• analyzing user activity to improve platform functionality;
• addressing customer service requests accurately.

As mentioned, the company engages in collecting and processing this information according to international guidelines. We don't breach any policies, and we guarantee that we follow Malaysian laws.

Security Measures

One of the biggest advantages of playing at 1win is that we implement the best security measures that guarantee your safety and protection of your personal info. Here's the list of a few measures that we use:

• Firewalls. It's a common method that protects our internal network against attacks. Thus, your info is safe.
• Encryption, including SSL certificates. It's a method that distorts your information whenever someone tries to access it. Suppose you're about to create an account and share your personal info, but the SSL certificate uses a code that makes it unreadable. You can see that we have an SSL certificate as we have the HTTPS address.
• Safe payment getaways. When you deposit/withdraw funds, you're redirected to a processing agent; it's the payment getaway. When you insert your information, it protects it, so no one access it.

We also provide additional tools for players so they can protect their accounts.

Cookies and Tracking Technologies

So, what are cookies? These are small files stored on your device to retain information about your usage of the platform. Here's why we use them:

• personalization for better user experience;
• session management for fewer disruptions;
• protection of clients;
• performance monitoring.

1win uses cookies and other tracking technologies only to improve user interaction and to support essential functions on the website.

Changes to This Privacy Policy

1win sometimes updates its privacy policy. Users will be notified of policy changes through prominent alerts on the website. It's recommended to review the policy regularly, and especially when the company notifies its users. If you use the site, you agree with the policy.

Contact Us

We have several channels at 1win Malaysia for users to contact us:

• live chat (site + app);
• Telegram;
• WhatsApp;
• email;
• phone.

Usually, the support team responds in a few minutes (unless you use an email).

Frequently Asked Questions